Send your parents a TECH SUPPORT care package is a site brought to you by Google that allows you to easily select and send video's to your parents (or anyone else) on tech issues.

You enter the person, then select from 5 categories the different topics you want to help them with. Click on a few funny selections for your message (such as "I'm shocked you are using your computer") and then submit. 

You enter your email address and the recipient's and off it goes. They get an email with a link to the video(s) on the topics you selected. 

This is also a great service to use with friends, colleagues, and students. Of course, they need to know how to use email first.